Terms & Conditions

Introduction

Welcome to PlumbElec Marketing, a dedicated digital marketing agency tailored specifically for the plumbing and electrical service industries. Our mission is to help trades businesses like yours to thrive in the digital world by enhancing online visibility, driving more high-quality leads, and ultimately, increasing revenue. We specialize in search engine optimization (SEO), Google Ads management, website design and development, and social media marketing, focusing on creating custom strategies that align with your unique business goals.

Acceptance of Terms

By accessing and using the services provided by PlumbElec Marketing, you acknowledge and agree to comply with these Terms of Service (ToS). These terms govern your use of our website, services, and tools. Your agreement to these terms is required for access to our services. If you do not agree with any part of these terms, you may not use our services. We reserve the right to update and change the terms at any time without prior notice. Continued use of the service after such changes shall constitute your consent to such changes.

Description of Service

PlumbElec Marketing offers a comprehensive suite of digital marketing services designed to meet the specific needs of trades businesses. Our services include:

• SEO (Search Engine Optimization): We optimize your website to improve your rankings in search engine results, making it easier for potential customers to find you.
• Google Ads Management: Our team creates and manages effective pay-per-click (PPC) campaigns to quickly drive targeted traffic to your website.
• Website Design and Development: We build responsive, high-converting websites that showcase your services and encourage potential customers to contact you.
• Social Media Marketing: We develop and implement strategies to engage with your audience on popular social media platforms, building your brand and driving leads.

Our goal is to provide a tailored approach that aligns with your business objectives, whether it’s increasing visibility, generating leads, or improving online engagement.

Use of Services

PlumbElec Marketing provides its services under the following conditions, which all users must adhere to. The services may not be used for any illegal or unauthorized purposes. Users agree to comply with all local, state, national, and international laws applicable to their use of the services. Any misuse or abuse of the services, including tampering, hacking, modifying, or otherwise corrupting the security or functionality of services, is strictly prohibited.

Account Registration and Use

To access certain features of our services, users may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information as prompted by our registration forms. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify PlumbElec Marketing immediately of any unauthorized use of your account or any other breach of security. PlumbElec Marketing will not be liable for any loss or damage arising from your failure to comply with this section.

Payment Terms

Payment terms are outlined in the individual proposal provided to each client. PlumbElec Marketing accepts various payment methods as specified in the proposal. Clients are obligated to complete payments in accordance with the terms set forth in their specific proposal, including any applicable billing cycles or due dates. Failure to adhere to these payment terms may result in the suspension or termination of services.

Cancellation and Termination

Clients may cancel their services with PlumbElec Marketing by providing a 30-day written notice. There are no locking contracts unless specifically stated in the client’s proposal. PlumbElec Marketing reserves the right to terminate services at any time, without notice, for any breach of these terms, including but not limited to non-payment or violation of the use of services. Upon termination, clients are obligated to pay any outstanding balance due for services rendered up to the date of termination.

Refund Policy

PlumbElec Marketing evaluates refund requests on a case-by-case basis. Refunds are generally allowed if services provided fail to meet the agreed-upon standards or deliverables as outlined in the client’s proposal. The specific conditions under which refunds may be granted are detailed in each client’s individual proposal. Clients wishing to request a refund should contact PlumbElec Marketing directly to discuss their situation.

10 Leads in 30 Days Guarantee

PlumbElec Marketing offers a “10 Leads in 30 Days” guarantee for packages where the advertising spend exceeds $2,500 per month. This guarantee becomes effective once PlumbElec Marketing has obtained all necessary access to the client’s website, Google Ads, and Facebook Ads accounts. If the promised number of leads is not achieved within 30 days under these conditions, clients will be eligible for specific compensatory actions as outlined in their proposal.

Modifications to Service and Prices

PlumbElec Marketing reserves the right to modify or discontinue, temporarily or permanently, the services (or any part thereof) with or without notice. Prices of all services, including but not limited to monthly subscription plan fees for services, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the PlumbElec Marketing site (PlumbElecMarketing.com) or the service itself.

Privacy Policy

PlumbElec Marketing is committed to protecting the privacy of our clients and users. Our privacy policy, available on our website, outlines our practices concerning the collection, use, and disclosure of your information. By using our services, you consent to the data practices described in our privacy policy.

Disclaimers and Limitations of Liability

PlumbElec Marketing does not guarantee uninterrupted or error-free service and does not assure the accuracy of results. Use of our service is at your own risk. Services are provided “as is” without any warranty. PlumbElec Marketing and our affiliates will not be liable for any losses or damages arising from your use of our services, including data loss or system failure. Liability is limited to the fullest extent permitted by law.

Case Study Disclaimer

The success stories and case studies shared by PlumbElec Marketing are based on real client experiences and data. However, it’s important to understand that these results are not guaranteed for all clients. Each business is unique, with different capabilities, targets, and market conditions. Success can vary significantly depending on these and other factors. We share these stories to highlight potential outcomes while acknowledging that each client’s results will differ.

Indemnification

You agree to indemnify, defend, and hold harmless PlumbElec Marketing, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the service using your Internet account.

Dispute Resolution

PlumbElec Marketing is committed to resolving disputes in a fair and efficient manner. We encourage clients to contact us directly to seek a resolution before pursuing any other legal actions. If a dispute cannot be resolved through direct communication, the parties agree to attempt to resolve the issue through mediation before seeking arbitration or litigation.

Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Jurisdiction, e.g., “New South Wales, Australia”] without regard to its conflict of law provisions.

Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Service Level Agreements (SLAs)

PlumbElec Marketing may offer Service Level Agreements (SLAs) as part of its service packages. These SLAs provide specific performance guarantees related to service delivery, such as response times and uptime commitments. Details of these SLAs, including any applicable performance metrics and remedies for failure to meet the guarantees, are outlined in the individual service agreements or proposals provided to clients.

User Conduct and Obligations

You are responsible for all your activity in connection with the services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the services. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any PlumbElec Marketing user.

Third-Party Services and Content

PlumbElec Marketing may provide links to third-party websites or services and may also display, link to, or otherwise make available third-party content, advertisements, promotions, or materials (collectively “Third-Party Content”). We do not endorse or control, and make no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk.

Customer Support and Contact Information

For customer support with account-related and payment-related questions (“Customer Support Queries”), you may contact us via email or via our customer service number. We endeavor to respond to all Customer Support Queries within a reasonable time frame.

Feedback and Suggestions

PlumbElec Marketing welcomes your feedback and suggestions about our services. By submitting feedback, you grant us an irrevocable, non-exclusive, royalty-free license to use your suggestions and feedback in any manner and for any purpose, including to improve our services and create new offerings, without any obligation or compensation to you.